State Medicaid Directors Letters on Health IT from CMS

State Medicaid Directors Letters from CMS on Health IT Programs
2010 and 2009 Letters
This post includes both the latest letter from 2010 in PDF and html formats, that was issued this week; and a link to letter from about one year ago in 2009 in PDF format only .
August 17, 2010 Letter: 
          Federal Funding for Medicaid HIT Activities 
          ARRA of 2009 Section 4201
          PDF Version  (Excerpted below in html)

September 1, 2009 Letter: 
          Federal Funding for Medicaid HIT Activities 
          ARRA of 2009 Section 4201
          PDF Version
 

August 17, 2010 CMS Letter to State Directors on Health IT:
DEPARTMENT OF HEALTH & HUMAN SERVICES
Centers for Medicare & Medicaid Services
Baltimore, Maryland
Center for Medicaid, CHIP and Survey & Certification  
SMD# 10-016

August 17, 2010
Re: Federal Funding for Medicaid HIT Activities

Dear State Medicaid Director:

This letter provides guidance to State Medicaid agencies regarding implementation of section 4201 of the American Recovery and Reinvestment Act of 2009 (the Recovery Act), Pub. L. 111-5, and our recently published regulations at 42 CFR Part 495, Subpart D. Section 4201, as well as our final regulations, will allow the payment of incentives to eligible professionals (EPs) and eligible hospitals to promote the adoption and meaningful use of certified electronic health record (EHR) technology.

The Recovery Act provides 100 percent Federal financial participation (FFP) to States for incentive payments to eligible Medicaid providers to adopt, implement, upgrade, and meaningfully use certified EHR technology, and 90 percent FFP for State administrative expenses related to the program.

The Centers for Medicare & Medicaid Services (CMS) issued a State Medicaid Director (SMD) letter on September 1, 2009, that provided guidance to States on allowable expenses for activities supporting the administration of incentive payments to providers. CMS has now promulgated final regulations that also govern State administrative expenses related to administering the program. Both the SMD letter and our regulations at 42 CFR section 495.318 explain that, in order to qualify for the 90 percent FFP administrative match, a State must, at a minimum, demonstrate to the satisfaction of the Secretary compliance with three requirements:

•           Administration of Medicaid incentive payments to Medicaid EPs and eligible hospitals;

•           Oversight of the Medicaid EHR Incentive Program, including routine tracking of meaningful use attestations and reporting mechanisms; and

•           Pursuit of initiatives that encourage the adoption of certified EHR technology for the promotion of health care quality and the electronic exchange of health information.

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This letter and the accompanying enclosures provide more detailed guidance from CMS on the expectations relating to the activities and potential uses of the 90/10 matching funds.

I.          Administration of the Medicaid EHR Incentive Program

Title IV, Division B of the Recovery Act established the Medicare and Medicaid EHR incentives programs, as one component of the Health Information Technology for Economic and Clinical Health (HITECH) Act. This initiative supports the goals of health reform by helping to improve

Americans’ health, and increase safety and efficiency in health care through expanded use of EHRs. Accordingly, States’ administration of the Medicaid EHR Incentive Program, and their role in fostering adoption and meaningful use of certified EHR technology, are essential components of broader reforms. States can receive the enhanced FFP for approved design, development, and implementation of systems and processes that are necessary to effectively administer the Medicaid EHR Incentive Program. When developing their implementation timelines, States should consider the critical role the Medicaid EHR Incentive Program plays in the success of related HITECH programs. In order for States to benefit most from available Federal resources, including time-limited funding and technical assistance, timely initiation of their Medicaid EHR Incentive Programs (i.e., as soon as possible in 2011) is important.

Enclosure A outlines CMS’ expectations and provides examples of potentially allowable activities and reasonable costs related to State administration of the program.

II.        Oversight of the Medicaid EHR Incentive Program

Under section 1903(t)(9)(B) of the Social Security Act and our recently published regulations at 42 CFR Part 495, Subpart D, States are required to conduct adequate oversight of the Medicaid EHR Incentive Program. Although the provider incentive payments are paid by the States, they are 100 percent reimbursable under Medicaid. States must ensure that the program meets all statutory and regulatory requirements and is implemented in a manner that minimizes the potential for fraud, waste and abuse. The 90 percent matching rate for FFP is available to States for approved processes, systems, and activities necessary to ensure that the incentive payments are being properly made to the appropriate providers, in the appropriate circumstances, and in an auditable and defensible manner. We emphasize that an effective and efficient oversight strategy is one that is timely, targeted, and balances risk with available auditing resources.

Enclosure B provides additional information about CMS’ initial expectations for States’ auditing and oversight of their Medicaid EHR Incentive Program.

III.       Pursuing Initiatives to Encourage the Adoption of Certified EHR Technology and Health Information Exchange

CMS expects that State Medicaid agencies will have a role in the promotion of EHR adoption and health information exchange. HITECH provided several funding sources, including various grant programs through the Office of the National Coordinator for HIT (ONC) for States to achieve improved health care outcomes through health information technology (HIT). Medicaid plays an important role as both a payer and a collaborator with these other HIT initiatives to produce the desired impact on the health care system. Where possible, CMS encourages State Medicaid agencies to collaborate on HIT initiatives with Federal programs and other partners in

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the States, such as public health departments, county governments, and local governments. Costs will be distributed equitably across all payers following fair share and cost allocation principles, per section 495.358.

Enclosure C outlines the CMS guiding principles for the availability of the 90 percent FFP administrative matching funds for basic administration and oversight of the Medicaid EHR Incentive Program, as well as efforts to promote its success among eligible Medicaid providers.

IV.       State Medicaid Health Information Technology Plan (SMHP) and HIT Implementation Advance Planning Document (HIT IAPD)

The SMHP (the product of the initial HITECH planning funds awarded to States) should outline the State’s current (“As-Is”) and future (“To-Be”) HIT landscape and plan for the administration and oversight of its Medicaid EHR Incentive Program in compliance with our regulations. As States establish the broad vision for their Medicaid EHR Incentive Programs in the SMHP, however, not all activities will necessarily be eligible for FFP under HITECH. States must use the HIT Implementation Advance Planning Document (IAPD) to request FFP and receive approval before implementing proposed State Medicaid HIT plan activities and services or acquire equipment. There may be activities that are more appropriately reimbursed as Medicaid Management Information Systems (MMIS) or general program administration expenditures, or may not be eligible for any CMS funding at all.

Enclosure D outlines the CMS process for reviewing the SMHP and associated funding request documents (HITECH and MMIS).

CMS expects that States will take an incremental approach to the initial implementation of their Medicaid EHR Incentive Programs. For example States may begin by focusing on provider outreach and registration, then on provider attestation and verification of eligibility, next on provider payments, and finally on capturing meaningful use data. Toward that end, we have identified elements of an SMHP that are considered critical for the initial submission and those that may be deferred for future updates. States must outline their timeline, noting critical benchmarks and dependencies. An updated template for the SMHP for States to use as a guide is available on the CMS Web site for download at: http://www.cms.gov/EHRIncentivePrograms/91_Information_for_States.asp#TopOfPage .

CMS will seek ONC input as we review SMHPs to ensure a coordinated approach for the State EHR Incentive Program and health information exchange (HIE) efforts. While the SMHP focuses on the Medicaid strategy for moving toward meaningful use of certified EHR technology, it should be consistent with and complementary to the overall State HIT strategy developed under section 3013 of the Public Health Service Act (PHS). CMS and ONC will work together in the review of both strategies to prevent duplicative efforts of statewide HIT/HIE activities, provider outreach activities, and Medicaid HIT activities.

We encourage States to use the resources, tools, Frequently Asked Questions, and information available at the Federal level, particularly through the CMS EHR Incentive Program Web site: http://www.cms.gov/EHRIncentivePrograms/  and the ONC Web site: http://www.healthit.gov. We look forward to collaborating with State Medicaid agencies and learning from your experiences as we provide technical assistance, policy guidance, and Federal resources to ensure successful development and implementation of Medicaid EHR Incentive Programs. CMS believes that health information technology can be a transformative tool, improving the quality,

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efficacy, timeliness, and safety of patient care. With the States, as our partners, we can leverage the momentum provided by the Recovery Act’s EHR incentive programs to ensure that the innovations enabled by technology can support the framework of health care reform.

For further information or clarification on this State Medicaid Director letter, please contact Mr. Rick Friedman at CMS…

Enclosures:
A) Administering the Medicaid EHR Incentive Program
B) Oversight of the Medicaid EHR Incentive Program
C) Guiding Principles for the Use of the 90 Percent FFP for EHR Promotion
D) SMHP/IAPD Review Process

cc:
CMS Regional Administrators

CMS Associate Regional Administrators
Division of Medicaid and Children’s Health Operations

Ann C. Kohler
NASMD Executive Director
American Public Human Services Association

Joy Wilson
Director, Health Committee
National Conference of State Legislatures

Matt Salo
Director of Health Legislation
National Governors Association

Debra Miller
Director for Health Policy
Council of State Governments

Christine Evans, M.P.H.
Director, Government Relations
Association of State and Territorial Health Officials

Sincerely,
/s/
Cindy Mann Director

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Alan R. Weil, J.D., M.P.P.
Executive Director
National Academy for State Health Policy

David Blumenthal, M.D.
National Coordinator
Office of the National Coordinator for HIT

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Enclosure A
Administering the Medicaid EHR Incentive Program

Under the Recovery Act, States have the option to participate in the Medicaid EHR incentive program. States may receive 90 percent FFP for reasonable administrative expenditures incurred in planning and implementing the program.

States will undertake a number of activities relative to the administration of the Medicaid EHR Incentive program. As indicated in the CMS Electronic Health Record Incentive Program Final Rule at § 495.332, States will be expected to describe in detail in the State Medicaid HIT Plan (SMHP) a number of activities that CMS considers vital to the effective administration of the EHR Incentive Program. In order for States to claim the 90 percent FFP match, they must submit both a State Medicaid HIT Plan and an HIT Implementation Advance Planning Document (HIT IAPD). We recognize that not all States will administer the program using the same systems and processes; therefore we will assess each State’s SMHP to determine which activities would most appropriately be funded with the HITECH enhanced match and which might be better applicable to MMIS or regular program administration funding, or which may not be eligible for any CMS funding at all. In order to be eligible for the HITECH 90 percent FFP, activities must be directly related to the success of the Medicaid EHR Incentive Program, as described further in Enclosure C. In addition, please see Enclosure D for additional details about submitting SMHPs with HIT IAPD’s for both HITECH and MMIS funding.

States may potentially receive 90 percent FFP for the following program administration activities (not an exhaustive list), subject to CMS prior approval. (Note, as required by § 495.358, all costs are subject to cost allocation rules in 45 CFR Part 95.):

  • System and resource costs associated with the National Level Repository (NLR)
  • Interface System and resource costs associated with State interfaces of a Health Information Exchange (HIE)–(e.g., laboratories, immunization registries, public health databases, other HIEs, etc.)
  • Creation or enhancement of a Data Warehouse/Repository (should be cost allocated)
  • Development of a Master Patient Index (should be cost allocated)
  • Communications/Materials Development about the EHR Incentive Program and/or EHR Adoption/meaningful use
  • Provider Outreach Activities (workshops, webinars, meetings, presentations, etc).
  • Provider Help-Line/Dedicated E-mail Address/Call Center (hardware, software, staffing)
  • Web site for Provider Enrollment/FAQs
  • Hosting Conferences/Convening Stakeholder Meetings
  • Business Process Modeling
  • System and resource costs associated with the collection and verification of meaningful use data from providers’ EHRs
  • System and resource costs to develop, capture, and audit provider attestations
  • Evaluation of the EHR Incentive Program (Independent Verification (IV) & Validations (V) and program’s impact on costs/quality outcomes)
  • Data Analysis, Oversight/Auditing and Reporting on EHR Adoption and Meaningful Use
  • Environmental Scans/Gap Analyses SMHP updates/reporting; IAPD updates
  • Developing Data Sharing & Business Associate Agreements (legal support, staff)

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  • Ongoing costs for Quality Assurance activities
  • Multi-State Collaborative for Health IT annual dues
  • Staff/contractual costs related to the development of State-Specific meaningful use and patient volume criteria
  • Medicaid Staff Training/Prof. Development (consultants, registration fees, etc.)

CMS strongly encourages States to collaborate with other State-level and local partners in the design, development, and even procurement of systems needed to administer their EHR Incentive Programs. Doing so would make more effective use of both CMS’ and States’ share of the cost and would shorten the timeline for actually dispersing incentive payments to eligible providers. CMS is available to provide technical assistance to States interested in exploring collaborative approaches, and will disseminate information on approved and successful models.

CMS also strongly encourages States to consider the activities they plan to undertake to administer their EHR Incentive Program and to identify any that may overlap with other Federally-funded activities, such as provider outreach, development of a Master Patient Index, external inquiry management, etc. Where possible, these activities should be accomplished collaboratively, in which case costs are allocated across partners.

Budgeting for the 90 Percent FFP

States will be responsible for estimating the expenditures for the Medicaid EHR Incentive Program on the State’s quarterly budget estimate reports via Form CMS-37. These reports are used as the basis for Medicaid quarterly grant awards that would be advanced to the State for the Medicaid EHR incentive program. These forms are submitted electronically to CMS via the Medicaid and State CHIP Budget and Expenditure System (MBES/CBES). On Form CMS-37, States should include any projections of administration related expenditures for the implementation costs. On Form CMS-64, a State submits on a quarterly basis actual expenses incurred, which is used to reconcile the Medicaid funding advanced to States for the quarter made on the basis of the Form CMS-37. (Refer to Enclosure D and its section on State Reporting of Estimates, Expenditures, and Timing of the Grant Award Letter.)

To assist States in properly reporting expenditures using the MBES/CBES, the CMS-37 and CMS-64 reports will include a new category for reporting the 90 percent FFP match for State administrative expenses associated with the Medicaid EHR Incentive Program. The new category will be called “Health Information Technology Administration.” This reporting category is located on the 64.10 base page lines 24A and 24B for Administration. Implementation expenditures are included on lines 24C and 24D.

CMS will monitor State agency compliance through systems performance reviews, focused reviews, and audits of the processes documented in the SMHP, and other planning documents. CMS may review States’ EHR Incentive Programs using a variety of audit/review tools, including, but not limited to, financial audits, State Program Integrity Reviews, and payment data analysis. CMS is allowed to suspend payments if the State fails to provide access to information, per our final regulations, § 495.330.

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In order to track progress made towards the nationwide implementation of the Medicaid EHR Incentive Programs, CMS requests that States indicate to us through their State Medicaid HIT Plans, the target date by which they plan to launch their program. For consistency’s sake, we will consider a State’s Medicaid EHR Incentive Program ready to launch when a State has met all of the following criteria:

The State has an approved SMHP and an approved IAPD. The State has initiated outreach and communications about the Medicaid EHR Incentive Program, including posting information on its Web site. The State has an effective and tested interface to accept provider registration information from the CMS NLR (i.e., has successfully tested with the NLR). The State is now capable, or will be capable within 3 months, of accepting provider attestations. The State is now capable, or will be capable within 5 months, of making provider incentive payments. The State has sufficient controls in place to ensure that the right incentive payments are made to the right providers before initiating provider incentive payments.

Prior to the release of the 100 percent FFP provider incentive funding, CMS will require that States provide a brief written update regarding the launch criteria above.

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Enclosure B
Oversight of the Medicaid EHR Incentive Program

Under Section 1903(t)(9)(B) of the Social Security Act, States are required to conduct adequate oversight of the Medicaid incentive program. Our regulations, including §§ 495.318(b), 495.332, 495.366, and 495.368, also require States to conduct oversight to monitor, among other things, provider eligibility, payments, fraud, waste, and abuse.

In addition, CMS is developing a joint Medicare/Medicaid audit strategy. In the interim, this enclosure provides initial CMS expectations regarding State responsibilities for oversight and audit in the early stage of EHR incentive program implementation. CMS will expand and build upon these requirements after the joint strategy is finalized and States begin implementing their programs.

CMS expects States to implement a risk-based auditing approach to prevent making improper Medicaid EHR Incentive payments and to monitor the program for potential fraud, waste, and abuse. For 2011, CMS expects that, at a minimum, States will focus their auditing resources on the following specific items:

Provider eligibility: for example, an identified means to verify that providers are credentialed, not-sanctioned, not hospital-based, practicing predominately, and are one of the types of eligible professionals or institutions under the EHR incentive program. Patient volume: for example, an identified means to audit or verify the attestation data, including use of proxy data (such as claims) where appropriate to identify risk. Adopt, implement, or upgrade (AIU): for example, have an identified means to audit or verify that providers have actually adopted, implemented, or upgraded certified EHR technology. (Note: CMS does not anticipate that States will audit meaningful use in 2011 as all eligible Medicaid providers can receive an EHR incentive payment for AIU in their first participation year.) Certified EHR technology: for example, States should collect the certified EHR technology code (see below) as part of provider attestation for AIU, and should verify that the code is on the Office of the National Coordinator (ONC) list of certified EHR technology prior to issuing an incentive payment to that provider.

Prior to January 2011, ONC will make available through a public Web service (URL is still to- be-determined), a list of all certified EHR technology, including the name of the vendor and product, the product’s unique certification code, and the meaningful use criteria for which the product was certified. After January 2011, the ONC Web service is expected to have additional functionality related to combinations of certified EHR modules. For combinations of separate certified EHR technology that collectively could achieve meaningful use (e.g., modules), the ONC Web service would allow providers to enter the codes from the different certified modules and request a unique certification code that represents that specific combination. The Web service would then store and reflect for other providers that particular combination of certified EHR technology and the unique code associated with it. States should utilize the ONC Web service to automate the pre-payment verification of providers’ attestations regarding use of certified EHR technology. States should plan to test this process prior to accepting provider attestations. CMS will provide further details as soon as they become available.

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Using either their attestation system or other means, States must notify providers that it is the provider’s responsibility to ensure that its certified EHR technology code is listed on the ONC Web service before attesting to the State. Otherwise, the State’s verification system might produce a false negative result (e.g., the EHR technology was certified but there was a delay before it was added to the ONC Web service).

States may receive enhanced matching funds for the following audit/oversight activities, subject to CMS prior approval:

Auditing contractor(s)/Auditing In-House Activities Systems costs for interfaces to verify provider identity/eligibility (e.g., provider enrollment, license verification, sanctions, patient volume) System and Resource Costs associated with Provider Appeals for EHR Incentive Payments Staff and resources for data analysis and reporting requirements for the CMS EHR Incentive Program Privacy/Security Controls

We strongly recommend that States consider the data sources and partners (such as Regional Extension Centers and HIEs, etc.) that are available to support their auditing and oversight responsibilities- including using them as tools for conducting risk assessments for fraud, waste and abuse. For example, where appropriate, States should utilize reliable third-party data sources rather than conduct resource-intense individual on-site reviews. As noted above, we will be issuing further guidance related to oversight and auditing of meaningful use in the Medicare and Medicaid EHR Incentive Programs. At that time, CMS will share with States its auditing plans for the Medicare EHR Incentive Program. We will look for opportunities where appropriate to leverage Federal efforts on behalf of the States, including, but not limited to our auditing strategy for hospitals that are eligible for both Medicare and Medicaid EHR incentive payments. Further details regarding potential State and CMS collaboration on the auditing of meaningful use for hospitals that are eligible for both incentive payments is forthcoming. States should recognize that it is their sole responsibility to audit hospitals that are Medicaid-only (e.g., children’s and cancer hospitals).

The primary means for CMS and States to avoid duplicate payments to eligible professionals is through joint use of the National Level Repository (NLR). States must interface with the NLR not just to receive provider registration data and to ensure that there are no duplicative payments prior to issuing provider incentives, but also to notify the NLR when they have made an incentive payment. CMS expects that States will notify the NLR that an incentive payment has been made within 5 business days. Similarly, if a State has determined that the provider is ineligible for a payment, CMS expects that the State will notify the NLR within 5 business days. Finally, in accordance with our regulations, § 495.332, the State must make a payment within 45 days of completing all eligibility verification checks. In the case of providers registering at the end of a calendar year, a payment for that year must be made no later than 60 days into the next calendar year for EPs, or fiscal year, for hospitals. The full requirements document and interface control document developed for States’ interface with the NLR was made available to States through the CMS regional offices, with the July 13, 2010, release of the CMS final rule.

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CMS will monitor State agency compliance with audit and oversight requirements through systems performance reviews, focused reviews, and audits of the processes documented in the SMHP, and other planning documents. CMS may review States’ EHR Incentive Programs using a variety of audit/review tools, including, but not limited to, financial audits, State Program Integrity Reviews, and payment data analysis. CMS is allowed to suspend payments if the State fails to provide access to information, per our final regulations, § 495.330.

In accordance with the CMS final rule, Medicaid agencies must implement a provider appeals process.     See § 495.370 of our final regulations for details regarding provider appeals, as well as the SMHP template, which is located on the CMS Web site at: http://www.cms.gov/EHRIncentivePrograms/91_Information_for_States.asp#TopOfPage. Enclosure E also discusses information regarding provider appeals in the context of the SMHP contents.

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Enclosure C
Guiding Principles for Use of the CMS 90 Percent Administrative Matching Funds for the Medicaid EHR Incentive Program

State Medicaid agencies can receive enhanced matching funds at a 90-percent rate for their administration and oversight of the Medicaid EHR incentive program. CMS also expects that States will request the enhanced matching funds for reasonable administrative expenses related to their efforts to promote the adoption of certified EHR technology and health information exchange (HIE).

We recognize that not all States will implement their programs in the same manner, and each State may face unique barriers to adoption and meaningful use. The principles below provide an overarching framework by which CMS will consider State requests for 90 percent FFP. Each proposal will be examined by CMS (with input from ONC) to ensure funds provide direct support to the success of the Medicaid EHR incentive program, are coordinated with other State HIT-related activities, do not duplicate other funding sources, and are implemented in the most efficient and effective manner. In addition, we strongly encourage States to collaborate with other States and local partners in the design, development, and procurement of any new systems.

CMS will consider approval for 90 percent FFP for EHR/HIE promotion initiatives that will meet all of the following criteria:

  • Serve as a direct accelerant to the success of the State’s Medicaid EHR Incentive Program and facilitate the adoption and meaningful use of certified EHR technology. Expenses that do not directly correlate to the EHR Incentive Program will not be approved. Examples that may correlate include:
                      – Expenditures related to provider needs assessments, provider outreach about adoption and meaningful use of certified EHR technology, staff training, identification and development of tools to connect to health information exchanges, record locater services, secure messaging gateways, provider directories, development of privacy and governance policies and procedures, master patient indexes, interfaces for data (e.g., laboratory) that is important to Medicaid providers to be fully successful in an HIE environment, and procuring technical assistance for Medicaid providers to achieve meaningful use.
  • Are consistent with the ONC long-term vision for health information exchange, and are supportive of the activities prioritized by ONC cooperative agreement funding, namely secure messaging, the electronic reporting of structured laboratory data and enabling e- prescribing.
  • Are not duplicating meaningful use technical assistance efforts conducted by the ONC- funded Regional Extension Centers, Workforce Grantees, Beacon Grantees or other Federally-funded projects whose target population is the same, as well as ONC cooperative agreement grant funding for the development of HIE.

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  • Will, to the extent possible, be normalized and integrated into the Medicaid business enterprise. Examples include:          
                    -Expenditures related to technical bridges between Medicaid and health information exchanges or all-payer clinical/claims data warehouses or technologies to authenticate providers and beneficiaries (e.g., master provider or patient indices).
  • Cannot otherwise be funded by the MMIS matching funds. MMIS will be examined as a more appropriate funding source before HITECH because HITECH funds should be targeted toward scenarios that contribute to the transformation of the MMIS into a clinical- and claims-based engine that supports Medicaid’s broader health care reform goals. Examples of expenditures that relate to the Medicaid EHR Incentive Program but that might more appropriately be funded through the enhanced MMIS match include:
                   -  Expenditures related to the design, development, and testing of a standard continuity of care record (CCR) or continuity of care document (CCD) based upon Medicaid claims; or building a portal between the MMIS and a clinical data repository or an immunization registry.
  • Are designed to be well-defined, developmental, and time-limited projects, with specific goals that would enable eligible Medicaid providers who qualify for the Medicaid EHR Incentive Program to achieve meaningful use of certified EHR technology.
                   – Providers’ transactional and on-going expenses derived from participation in health information exchange would not be eligible for the 90 percent HITECH Medicaid administrative match. Instead, CMS believes such costs are more appropriately addressed through State reimbursement to providers. CMS will entertain State plan amendments that speak to payment policies designed to incentivize providers to report data, such as the medical home per-member/per- month model.
  • Are not intended to be permanent initiatives but will lead within a reasonably short timeframe to sustainable outcomes.
                    - Sustainability refers to the responsibility for on-going costs for operations and maintenance of systems initially developed or enhanced using HITECH funding. After a defined milestone, funding sources other than HITECH must be used.
                   – Personnel costs for those who work directly on the Medicaid EHR Incentive Program are permissible expenditures for the enhanced match over the short term; however, States must plan to absorb or bear those costs in the future.
  • Are developed in accordance with Medicaid Information Technology Architecture (MITA) principles, as required by §495.332.
  • Are distributed equitably across all payers following the fair share principle. CMS recognizes that Medicaid is often one of the largest insurers in a State and, as such, stands to benefit from efficiencies associated with health information exchange and meaningful use of EHRs. However, Medicaid’s contribution to health information technology should be weighted and allocated based on contributions by other payers, and not be the sole or primary source of start-up or operational funding.

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  • Are cost-allocated per Office of Management and Budget (OMB) Circular A-87. CMS will work with States on an individual basis to determine the most appropriate cost allocation methodology.
                   -  HITECH cost allocation formulas should be based on the direct benefit to the Medicaid EHR incentive program, taking into account State projections of eligible Medicaid provider participation in the incentive program.
                   -  Cost allocation must account for other available Federal funding sources, the division of resources and activities across relevant payers, and the relative benefit to the State Medicaid program, among other factors.
                   -  Cost allocations should involve the timely and ensured financial participation of all parties so that Medicaid funds are neither the sole contributor at the onset nor the primary source of funding. Other payers who stand to benefit must contribute their share from the beginning. The absence of other payers is not sufficient cause for Medicaid to be the primary payer.

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Enclosure D
State Medicaid HIT Plan and Implementation Advance Planning Process

This Enclosure provides guidance on the following topics regarding the State’s Medicaid HIT Plan (SMHP) and the State’s HIT Implementation Advance Planning Document (HIT IAPD):

  • HIT IAPD Preparation and On-Going Planning Activities
  • Budget Preparation Tips
  • State Submission and CMS Review and Approval Process for the SMHP and the HIT IAPD
  • State Reporting of Estimates, Expenditures, and Timing of the Grant Award Letter
  • Retroactive Requests for Planning Activities Funded at 90/10 Federal Financial Participation (FFP)

HIT IAPD Preparation and On-Going Planning Activities

Since the publication of the State Medicaid Director’s Letter on September 1, 2009, nearly every State and Territorial Medicaid agency has been approved to conduct HIT planning activities through the HIT Planning Advance Planning Document process (HIT PAPD), with the remaining agencies expected to submit funding requests in the coming months. A required deliverable of the HIT PAPD is the completion of a State Medicaid HIT Plan (SMHP), which must include the elements contained at §495.332 of the Medicare and Medicaid Programs’ EHR Incentive Program Final Rule. Once approved, the SMHP and the results of the planning activities must be included in the States’ HIT Implementation Advance Planning Document (HIT IAPD). The HIT IAPD is a plan of action that requests FFP and approval to acquire and implement the proposed State Medicaid HIT Plan activities, services or equipment. The end result of implementation will be the ability for the State Medicaid agency to successfully operate its EHR Incentive Program. States will then be able to make provider incentive payments with 100 percent FFP for State expenditures.

To the extent possible, the HIT IAPD must include the list of the HIT IAPD required elements that are contained in the Final Rule at: §495.338. In addition, the State should consider incorporating the optional SMHP elements included in the revised SMHP template located on the CMS Web site at: http://www.cms.gov/EHRIncentivePrograms/91_Information_for_States.asp#TopOfPage . It is possible that some planning activities may be on-going. In these instances, the State should continue to describe on-going planning activities using the As-Needed HIT Advance Planning Document Update (HIT APDU) process to request funding approval for project continuation, scope, and schedule changes, for incremental funding authority and project continuation when approval is being granted by phases.

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Budget Preparation Tips

We believe the provisions of the HITECH Act provide the necessary assistance and technical support to providers, enable coordination and alignment within and among States, establish connectivity to the public health community in case of emergencies, and ensure that the workforce is properly trained and equipped to be meaningful users of certified EHR technology. It is therefore important that the HIT IAPD include information about any grants, State or local funds, or other funding sources that are available to the State and that will contribute to the costs of activities for which the State is requesting HITECH matching funds. This information is not meant to duplicate what is in the SMHP but rather to provide CMS with adequate information to determine if the proposed cost allocation and/or division of labor and responsibilities among the various State partners are appropriate to existing rules and regulations and CMS expectations. For example, if a State wishes to build System X, it should indicate all other sources of funding that will contribute to System X, including other Federal HIT grant funding.

Example:

Grant/Funding Source:    

Share of the Cost Allocation    

Timing of the Funding Contribution (e.g., current, FY11, TBD)    

Lead Agency    

Contact Information    

State HIE Cooperative Agreement Program    

$5,000,000    

State Office of E-Health    

NamePhone numberE-mail  

ONC Regional Extension Center Cooperative Agreement Program    

$3,500,000    

State University of XYZ    

NamePhone numberE-mail  

Follow this link for a full description of each grant, listed in the bullets below:

.
 
 

 

.

State Health Information Exchange Cooperative Agreement Program Health Information Technology Extension Program Strategic Health IT Advanced Research Projects (SHARP) Program Beacon Community Program

Community College Consortia to Educate Health Information Technology Professionals Program Curriculum Development Centers Program Program of Assistance for University-Based Training

Competency Examination for Individuals Completing Non-Degree Training Program

The HIT IAPD proposed budget should follow the requirements at § 495.338 in the Final Rule and include the source of all funds which will be utilized by the State Medicaid agency for the

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specific activities outlined in the IAPD. This includes the following grants to the Medicaid agency:

CHIPRA Quality Demonstration Grant, if HIT related Medicaid Transformation Grant Primary Care Stabilization Grant

Enhancements to the State’s MMIS, such as building an interface to a source of HIT data, or shared reporting between the multiple projects, which will be cost allocated between the different projects, should be described in a separate MMIS APD. The separate MMIS APD may be included in the submission of the State’s HIT IAPD and, as an example, may be titled Part 1 – HIT, Part 2 – MMIS. Recovery funds must be tracked separately. That is the reason for separating the two documents. Funding requests for the MMIS APD should follow MMIS-specific guidance about the matching levels and permitted expenditures.

State Submission and CMS Review and Approval Process for the SMHP and the HIT IAPD

The State may simultaneously submit to CMS for approval both the SMHP and the HIT IAPD; or the State may choose to submit the SMHP first, receive CMS approval, and then submit the HIT IAPD to CMS. Either way, implementation activities cannot begin until the SMHP and the HIT IAPD have both been approved by CMS. As with the HIT Planning Advance Planning Document (PAPD), prior approval is required for States requesting FFP before conducting implementation activities. Exceptions will be made for States that have previously conducted planning activities and are requesting retroactive approval for 90 percent FFP for activities that occurred on or after February 18, 2009. Instructions for submitting these requests are described below under the heading, “Retroactive Approval of FFP with an Effective Date of February 18, 2009.”

CMS will determine which activities will be eligible for a 90 percent FFP match for State expenses for administration of the incentive payments and for promoting EHR adoption implementation activities. States should contact their CMS regional office representatives regarding funding questions. Enclosures A, B, and C contain examples of partial lists of implementation expenditures/activities that may be considered eligible for 90 percent FFP for administrative expenses to implement the activities contained in the State’s SMHP and HIT IAPD.

CMS will be using a joint Central Office/Regional Office review approach. In addition, CMS will share the States’ SMHPs with the Office of the National Coordinator for HIT (ONC) to ensure a coordinated approach for the State EHR Incentive Program and HIE efforts. While the SMHP focuses on the Medicaid strategy for moving toward meaningful use of certified EHR technology, it should be consistent with and complementary to the overall State HIT strategy developed under section 3013 of the Public Health Service Act (PHS). CMS and ONC will work together in the review of both strategies to prevent duplicative efforts of statewide HIT/HIE activities, provider outreach activities, and Medicaid HIT activities.

Page 18 – State Medicaid Director

State Reporting of Estimates, Expenditures and Timing of the Grant Award Letter

For the purposes of this guidance, CMS is using the term “grant award” when approving Federal funding for allowable Medicaid expenditures. This should not be confused with competitive grant awards (e.g., Transformation Grants, CHIPRA grants, etc.) made by CMS or other Federal agencies, such as ONC, for HITECH activities. Once CMS has officially approved the SMHP and HIT IAPD, a CMS HIT approval letter will be issued notifying the State of the approved funding to conduct implementation activities. Only then may a State request to receive the grant award on a quarterly basis. On the Forms CMS-37.9 and CMS-37.10, the new line items listed below have been added to reflect provisions under section 4201 of the Recovery Act:

Line 24A – HIT: Planning: Cost of In-house Activities Planning Activities for administrative expenses to oversee incentive payments made to providers: Cost of In- house Activities

Line 24B – HIT: Planning: Cost of Private Contractors Planning Activities for administrative expenses to oversee incentive payments made to providers: Cost of Private Sector Contractors

Line 24C – HIT: Implementation and Operation: Cost of In-house Activities Implementation Activities for administrative expenses to oversee incentive payments made to providers: Cost of In-house Activities

Line 24D – HIT: Implementation and Operation: Cost of Private Contractors Implementation Activities for administrative expenses to oversee incentive payments made to providers: Cost of Private Sector Contractors

In addition, the CMS 64.10 report includes expenditure reporting for the following line items:

Line 24A – HIT Planning: Cost of In-house Activities Line 24B – HIT Planning: Cost of Private Contractors Line 24C – HIT Implementation and Operation: Cost of In-house Activities Line 24D – HIT Implementation and Operation: Cost of Private Contractors

For both the CMS 37.9, 37.10 and 64.10 reports, estimates and expenditures only pertain to HITECH and not to MMIS reporting for the line items listed above. In that regard, do not include any projections or expenditures of provider incentive payment for this provision for either FY 2010 or FY 2011 on the CMS-37.9, CMS-37.10, or 64.10 reports. When State staff are preparing the budget for the HIT IAPD, it is critical that both program and financial staff communicate with each other to ensure consistent State reporting to CMS’ Financial Management Group in order to eliminate discrepancies in both the APD estimates and the information being reported by the State fiscal staff pertaining to Form CMS-37.9 and Form CMS-37.10.

On the quarterly CMS-37 budget submission, a State may request to receive its HIT IAPD CMS grant award by including an estimated HIT IAPD expenditure in the CMS-37.10 Form. This estimated expenditure will result in a grant award to cover those expenses specified for that quarter. Therefore, it is imperative to accurately estimate the HIT IAPD expenditures by quarter.

Page 19 – State Medicaid Director

CMS will finalize the HIT IAPD grant award against the 64 HIT IAPD expenditures. The HIT IAPD grant award will be issued separately with a specified Payment Management System subaccount code.

If a State has not received its HIT IAPD approval letter, the State may still include a footnote in the Form CMS-37.12 of anticipated HIT IAPD expenditures, broken out by quarter.

Retroactive Approval of 90/10 FFP with an Effective Date of February 18, 2009

For administrative activities performed by a State, prior to having an approved HIT PAPD, which are in support of administrative expenditures for planning activities for incentive payments to providers, a State may request consideration of retrospective FFP by including a request in a HIT advance planning document or implementation advance planning document update.  In considering such a request, the agency takes into consideration overall Federal interests which may include any of the following:

(a) The acquisition must not be before February 18, 2009.

(b) The acquisition must be reasonable, useful, and necessary.

(c) The acquisition must be attributable to payments for reasonable administrative expenses per our regulations in §495.362.

The activities must be related to planning, and can be requested in the HIT APD that is active at the time of the request. As an example, if the HIT PAPD has ended and the State is preparing the HIT IAPD, then this request can be included in a separate section titled: “Request for Retroactive HIT Planning Funding” and must follow the criteria above. It can also be included in an Update or in the Annual APD report due 60 days from the approved APD anniversary date.

NJ Regional Extension Center Launches Site, Announces RFPs

NJ-HITEC Sets Schedule for EHR Vendor RFRs (Request for Response),
Letters of Intent Due Aug 18
www.njhitec.org
Excerpted from NJ-HITEC Web site on August 13, 2010.

NJ-HITEC

NJ-HITEC

“New Jersey – Health Information Technology Extension Center (NJ-HITEC) is a federally recognized Regional Extension Center located on the campus of the New Jersey Institute of Technology. The sole purpose of NJ-HITEC is to assist New Jersey primary care providers in the successful adoption, implementation and use of electronic health records systems and to become meaningful users of those healthcare technologies, in order to deliver quality care improvements to New Jersey residents throughout the state.”

[The  NJ-HITEC "website is currently under construction. Please be  sure to check back frequently as" they update and expand the site.]

Schedule for Response for Supported EHR Vendors
Letter of Intent Due Aug 18;  RFR Due Aug 27
FAQ Session Aug 20

Event Date
NJ-HITEC releases RFR August 13th, 2010
E-mail letter of Intent Due by 5 pm August 18th, 2010
Last day for Vendor Questions – Vendor FAQ session August 20th,  2010
Answers Posted on Website August 24th, 2010
RFR Due August 27th, 2010
Vendor Demonstrations & Site Visits September & October, 2010

Excerpted from Request for Response (RFR) for
Supported EHR Vendors on August 13, 2010:
NJ-HITEC was setup “to support and serve health care providers in becoming meaningful users of electronic health records (EHRs). NJ-HITEC will work towards this goal by:

  • Providing  training and support services to assist doctors and other providers in adopting EHRs
  • Offering information and guidance to help with EHR implementation and achieving Meaningful Use
  • Giving technical assistance as and when needed”

“New Jersey has nearly 33,000 physicians, among which 18,343 of which are primary care providers. NJ-HITEC has been established as a 5.01(C) 3 organization with a mission to convert 5,000 Priority Primary Care Providers (Internal Medicine, Pediatrics, Family Medicine, Adolescent Medicine, OB/GYN, Nurse Practitioners and Physician Assistants) to meaningful users of Electronic Health Record technology in the first two years.   

“This request for responses is being issued to identify and select multiple EHR solutions in order to create a “Supported Vendor List”. This Request for Response addresses NJ-HITEC’s mission to advance the adoption, implementation and meaningful use of health IT among health care providers to improve the safety, quality, accessibility, availability and efficiency of health care for the citizens of New Jersey. NJ-HITEC is seeking vendors whose products are capable of bringing providers to meaningful use in a cost efficient and effective manner and is looking forward to contract with qualified vendors. 

“NJ-HITEC views the selection of these vendors as part of the overall process in New Jersey to create an effective electronic health records system. That system will be accessible to both the individual and to his or her physician, hospital and other health care providers.

“As a part of the qualifying process, respondents may be asked to provide a demonstration of their proposed solutions. The project will be consistent with New Jersey Health Information Technology implementation plan and the NJ Medicaid Management Information System (MMIS) and State Medicaid HIT Plan (SMHP) plans.”

The Vendor FAQ conference call will be held on
August 20th, at 11 am – 12 pm EST.
Conference Call Number: 218-936-7988
Passcode: 211

Request for Response for EHR s and Instructions
Documents for Downloads
-RFR Document
-Addendum I
-Addendum II

NJ-HITEC   –   NJHITEC   –  NJ REC

ONC Info Calls: EHR Temp Certification–Aug 18, 25

Office of the National Coordinator
Holds Informational Calls on Temporary Certification Program

Excerpted from email received August 12, 2010
The Office of the National Coordinator for Health Information Technology (ONC) within the U.S. Department of Health and Human Services is hosting a series of informational calls the purpose of which is to provide an overview of, and answer questions related to, the temporary certification program for electronic health record (EHR) technology.  

Participants will hear an overview of the program and be able to ask questions.

Two calls are scheduled for August 2010. Added Powerpoint slides for August 18 and 25, 2010 call below.

1.      Wednesday, August 18, 2010, 1:00 – 2:00 p.m. EDT

Call-in Information:

Phone Number: 888-324-9617

Participant Passcode: 4584230

Meeting Materials August 18, 2010:
ONC Certification Program Educational Session [PPT – 284 KB]

Meeting Materials August 25, 2010:
ONC Certification Program Educational Session [PPT - 284 KB]

2.      Wednesday, August 25, 2010, 1:00 – 2:00 p.m. EDT
Call-in Information:

Phone Number: 888-324-9617

Participant Passcode: 4584230

Recordings and transcripts for each call will be made available on the ONC web site.

For more information about the temporary certification program and the final rule, please visit http://healthit.hhs.gov/certification.

ONC’s Kendall Blogs on Regional Extension Centers’ Support for Providers and Meaningful Use

Regional Extension Centers Prepare for National Effort to Support Providers to Achieve Meaningful Use of Electronic Health Record Systems
Wednesday, August 11th, 2010 | Posted by: Mat Kendall, Director, Office of Provider Adoption Support, on ONC’s Health IT Buzz Blog and republished here by e-Healthcare Marketing. 

To support the adoption and meaningful use of electronic health records, ONC has funded 60 Regional Extension Centers (RECs) across the country. The goal of the RECs is to provide outreach, education, and on-site technical assistance to support 100,000 primary care physicians implementing electronic health records (EHRs) into their practices and working to attain meaningful use of their systems. The RECs received $643 million in federal funds for the next two years and will receive an additional $42 million in subsequent years to help physicians make the transition to EHRs.

Electronic health records and health IT have the potential to improve the quality, safety, and efficiency of health care, so each REC must be prepared to help  providers find the best system for their needs while managing the effects of health IT implementation on the practice. To that end, ONC is hosting five regional meetings this summer to provide REC staff members with an opportunity to receive hands-on training about the new meaningful use regulations, as well as to share best practices with one another.

The first three meetings, held recently in Kansas City, MO, Providence, RI, and Nashville, TN, created opportunities for the regional REC staff to get together in an environment that encouraged learning and information sharing. Conference participants attended educational sessions and were given the opportunity to network with CMS employees, their state partners, health information exchange colleagues, and ONC staff from other programs.  The remaining regional meetings will be held in Chicago, IL, on August 10-11, and Salt Lake City, UT, on August 17-18.

As part of ONC’s effort to increase outreach and support to primary care providers, the Office of Provider Adoption Support (OPAS) meets with each REC at each regional meeting in order to better understand their unique program goals, opportunities, and challenges.  Additionally, the conference sessions are designed to give REC participants the practical hands-on training they’ll need to help their providers achieve meaningful use. Participants were eager to learn what other programs were doing and, during group sessions, they were able to share ideas, lessons learned, and best practices.

These summer meetings are also an opportunity to familiarize the RECs with the support tools made available to them in the REC program.  Those tools will help the RECs continue to collaborate online and share ideas away from the face-to-face time that the regional meetings provide.

ONC continues to educate the RECs on the process of getting the nation’s physicians to meaningful use.  OPAS is always interested in input from our stakeholders on the messages that are most important to convey to the RECs as they work to support the widespread adoption of health IT among the nation’s healthcare community.   We welcome your feedback and ideas.
#                #                 #
To post comments directly on ONC’s Health IT Buzz blog, please click  here.
 
See a new directory just compiled by e-Healthcare Marketing of the REC Web sites targeting physicians and eligible professionals.

Patient Care Summary Exchange: State HIE Conference Call

ONC’s State HIE Technical Assistance Webinar:
Patient Care Summary Exchange and Meaningful Use
August 6, 2010
Excerpted from the State HIE Leadership Forum/Presentations and Webinars Page on August 11, 2010
Slide Set PDF
Audio

The audio (and appears to have been presented in teleconference audio format only) starts out talking about “meaningful use” since  the focus is on the exchange of  Patient Care Summaries and Stage 1 of Meaningful Use. It  includes a discussion about the Continuity of Care Record (CCR) and the newer Continuity of Care Document (CCD); NHIN direct and NHIN Exchange; and several case studies presented by the people involved (NEHEN in Massachussetts; MedVirginia in Virginia, NHIN, and Social Security Administration; KHIE in Kentucky; and Rhode Island HIE and NHIN Direct).

Excerpts selected from slides:
Care Summaries & Stage 1 Meaningful Use
Based on the Meaningful Use Final Rule, “eligible professional, eligible hospital or CAH who transitions or refers their patient to another setting of care or provider of care provides a summary of care record for more than 50% of transitions of care and referrals.”

–Core requirement is to perform at least one test of EHR’s capacity ot electronically exchange information.
–To fulfill menu set requirement, EHR must enable a user to electronically transmit a patient summary record to other providers and organizations including
        –at a minmum, diagnostic test results, problem list, medication list, and a medication allergy list
       –uses HL7 CCD or ASTM CCR

Stage 1 Meaningful Use Objectives that might require sharing of a CCD/CCR:
–Provide patients with an electronic copy of their health information upon request
–Provide a clinical summary for each visit
–Exchange clinical information electronically with other providers and patient authorized entities
–Provide summary care record for each transition of care and referral
–Provide patients with an electronic copy of their discharge instructions and procedures
–Other MU requirements could use clinical documents (e.g. lab results, public health reporting)

Initial Set of Standards
–Requires clinical summaries for patients for each office visit in “human readable” format  and on electronic media
–Clinical summary can (be) either HITSP C32-compliant CCD or ASTM CCR
–Why 2 standards?
            — CCD growing in popularity
            — CCR still in use, especially among early adopters
            — In some circumstances the CCR is easier, faster, and requires fewer resources to implement than the CCD
             — Electronic exchange not required in Stage 1, so why make anyone migrate now from one format to the other?

NHIN Specifications
–Both NHIN Exchaneg and NHIN Direct offers means to transport clinical summaries
–Both mechanisms support Stage 1 Meaningful Use
–Both rely on standards for effective communication
–NHIN Exchange offers the means for transporting care summaries; relies on more spohisticated technology, most suitable when participants do not necesssarily know each other personally
–NHIN Direct offers specifications that enable transport of care summaries; relies on simpler technology, most suitable when participants know each other personally and have a data exchange relationship
–Many states are interested in supporting both models for different workflows.

State HIE Strategies
–Can take several forms, just like statewide HIE can take several forms
–Requires some elements of policy, some elements of infrastructure
–Use data from environmental scan to understand current situation, capabilities, pilots, including other relevant states
–Work with RECs to develop consistent message and appropriate capabilities; rely on their services
–Insist on common terminology and coding
–Keep EHR system vendors’ feet to the fire in implementing capabilities “in the field”
–Recognize that manysites are still using HL7 v2 messages
–Provide HIE services to support care summaries
         –Full services like RLS, MPI, directory, IHE XCA
         –Enabling service for NHIN Direct like provider directory
–Consider the impact of the availability of many clinical documents when exchange is successful

Data Aggregation and Data Content issues to be considered are highlighted.

Regional Extension Centers Web Site Directory

Regional Extension Centers Directory As of August 10, 2010
Using the Web site of the Office of the National Coordinator (ONC) for Health IT as the starting point, e-Healthcare Marketing compiled this updated list of the Regional Extension Center (REC) Web sites which target physicians and eligible professionals. Early versions of the list contained URLs for those organizations that received REC  funds, prior to the development of the clinician-focused Web sites. There are a few cases where dedicated Web sites or Web pages are still in development. Please let us know if there are corrections and updates. Thank you.

State Actual REC Site Regional Extension Center
AK http://www.ak-ehealth.com/AeHNServices/AlaskasRegional
ExtensionCenter/tabid/114/Default.aspx
Alaska eHealth Network
AL http://al-rec.org University of South Alabama
AR http://www.hitarkansas.com HIT Arkansas
AZ http://www.azhec.org/
regionalextensioncenter.jsp
Arizona Health-e Connection (AzHeC)
CA http://www.calhipso.org CalHIPSO (North)
CA http://www.calhipso.org CalHIPSO (South)
CA http://www.lacare.org/aboutlacare
/hitec-la
HITEC-LA
CO http://www.corhio.org/co-rec.aspx Colorado Regional Extension Center (CORHIO)
CT http://www.ehealthconnecticut.org/
REC.aspx
eHealth Connecticut
DC http://www.dcrec.dcpca.org  District of Columbia Primary Care Association (DCPCA)
DC http://www.nihb.org National Indian Health Board (NIHB)
DE http://www.dehitrec.org Quality Insights of Delaware
FL http://www.chcalliance.org/Services/
RegionalExtensionCenter.aspx
Rural and North Florida Regional Extension Center
FL http://www.southfloridarec.org South Florida Regional Extension Center Collaborative
FL http://www.ucf-rec.org University of Central Florida
FL http://health.usf.edu/paperfree University of South Florida
GA http://primarycareforall.org/index.php?option=com_content&view=
category&layout=blog&id=62&Itemid=207
Morehouse School of Medicine
HI http://www.hawaiihie.org/rec.html  Hawaii Health Information Exchange
IA http://www.iowahitrec.org IFMC Health Information Technology Regional Extension Center (Iowa HITREC)
IL http://www.ilhitrec.org Illinois Health Information Technology Regional Extension Center (IL-HITREC)
IL http://www.chitrec.org Chicago Health Information Technology Regional Extension Center (CHITREC)
IN http://www.ihitec.purdue.edu Purdue University
KS http://www.kfmc.org/rec Kansas Foundation for Medical Care, Inc. (KFMC)
KY http://www.facebook.com/pages/Kentucky-Regional-Extension-Center/114625925251991 University of Kentucky Research Foundation
LA http://www.lhcqf.org/
regional-extension-center.html
Louisiana Health Care Quality Forum
MA http://www.maehi.org  MA Technology Corporation
MD http://www.crisphealth.org/REC/
tabid/106/Default.aspx
Chesapeake Regional Information System for Our Patients
ME http://www.hinfonet.org HealthInfoNet
MI http://www.mceita.org Michigan Center for Effective IT Adoption (M-CEITA)
MN, ND http://www.khareach.org Regional Extension Assistance Center for Health Information Technology (REACH)
MS http://www.eqhs.org/rec Regional Extension Center for Health Information Technology in Mississippi
MO http://www.assistancecenter.missouri.edu Missouri HIT Assistance Center
MT http://www.healthtechnologyservice.com Mountain Pacific Quality Health Foundation (MPQHF)
NC http://www.ahecqualitysource.com University of North Carolina at Chapel Hill
NE http://www.widerivertec.org Wide River Technology Extension Center
NJ http://www.njhitec.org NJ-HITEC (New Jersey Institute of Technology)
NM http://www.nmhitrec.org LCF Research
NY http://www.nycreach.org NYC REACH
NY http://nyecrec.org/ New York eHealth Collaborative (NYeC)
OH http://www.healthbridge.org/rec HealthBridge Inc.
OH http://ohiponline.org/Pages/REC.aspx  Ohio Health Information Partnership (OHIP)
OK http://www.ofmq.com/hitrec Oklahoma Foundation for Medical Quality (OFMQ)
OR http://o-hitec.org O-HITEC
PA http://www.pareacheast.org Quality Insights of Pennsylvania East
PA http://www.pareachwest.org Quality Insights of Pennsylvania West
PR http://www.psm.edu/
RegionalExtensionCenter
Ponce School of Medicine
RI http://www.docehrtalk.org Rhode Island Quality Institute
SC https://www.citiasc.org South Carolina Research Foundation
SD http://www.cahit.dsu.edu South Dakota Regional Extension Center (SD-REC)
TN http://www.tnrec.org Qsource
TX http://www.txrecs.org Texas RECs
TX http://www.centreastrec.org/rec_finder Texas REC Finder
TX http://www.ntrec.org North Texas REC
TX http://www.ttuhsc.edu West Texas Health Information Technology Regional Extension Center (WT-HITREC)
TX http://centreastrec.org CentrEast Regional Extension Center
TX http://www.uthouston.edu/gcrec University of Texas Health Science Center at Houston
UT, NV http://www.healthinsight.org/
hcp/hrec/hrec.html
Health Insight
VA http://www.vhqc.org/custom-hit.asp VHQC (Virginia Health Quality Center)
VT http://www.vitl.net/rec Vermont Information Technology Leaders
WA, ID http://www.wirecqh.org WI-REC
WI http://www.whitec.org Wisconsin Health Information Technology Extension Center
WV http://www.wvrhitec.org West Virginia Health Improvement

Health Affairs Blog: Advancing EHR Adoption and Meaningful Use

Washington, DC Follow-up to Health Industry Forum at Brandeis
Covered in Series of Post on Health Affairs Blog
In a series of posts collected on Health Affairs blog by Chris Fleming on August 5, 2010, a range of stakeholders wrote articles inspired by their presentations at an August 5 forum held by Health Affairs and Health Industry Forum. This forum was a follow-up to a July 8, 2010 roundtable hosted at Brandeis University with Health Industry Forum. Both sessions featured National Health IT Coordinator David Blumenthal, who was joined by the new CMS Administrator Donald Berwick in the latest session.

Note: Series of Videos from the August 5 event are now available on the Health Affairs Web site.

–Chris Fleming’s Blog Post:
          Advancing Electronic Health Record Adoption and Meaningful Use
–Blumenthal and Berwick:
          Adoption and Meaningful Use of EHRs–The Journey Begins
–Samuel Nussbaum and Charles Kennedy, WellPoint:
          WellPoint: Supporting Meaningful Use Through Incentive Alignment And Hospital Financing
–Donald Fischer, Highmark Blue Cross Blue Shield:
          Highmark: Using EHRs To Drive Quality Improvement
–John Toussaint, ThedaCare:
          ThedaCare: Meaningful Use And Continuous Improvement
–Will Bloedow, Retired minister and a ThedaCare patient:
          Through A Patient’s Eyes: The Value of EHRs
–Robert Laskowski, Christiana Care Health System:
          Christiana Care: A Leadership Moment For Hospitals And Physicians
–Gary Gottlieb and Thomas Lee:
          Partners HealthCare Applauds EHR Meaningful Use Regs (posted Friday, July 23)
–Humayun Chaudhry, Fed Of State Medical Boards:
          Federation Of State Medical Boards: Maintenance of Licensure and Health IT
–Kevin Weiss and Sheldon Horowitz, ABMS:
          American Board of Med. Specialties: Aligning Maintenance Of Certification and Meaningful Use

Practice-Based Population Health: Information Technology to Support Transformation to Proactive Primary Care

New Practice-Based Population Health Report Now Available
AHRQ released a new research paper, Practice-Based Population Health: Information Technology to Support Transformation to Proactive Primary Care, announced via email on August 4, 2010, and posted the report on its PCMH (Patient-Centered Medical Home) Resource Center.  The paper ”focuses on the concept of practice-based population health (PBPH),” and “examines the potential benefit of greater adoption of PBPH as well as the challenges to adoption by the primary care community.” Select to access the report

The paper was prepared by NORC at the University of Chicago, and was authored by Caitlin M. Cusack, MD, MPH; Alana D. Knudson, PhD, EdM; Jessica L. Kronstadt, MPP; Rachedl F. Singer, PhD, MPH, MPA; and Alexa L. Brown, BS. It holds a July 2010 publication date.3

Summary from PCMH Resource Center (AHRQ-Commissioned Research)
Practice-Based Population Health: Information Technology to Support Transformation to Proactive Primary Care. “This report describes the concept of Practice-Based Population Health as an approach to care that uses information on a group (“population”) of patients within a primary care practice or group of practices (“practice-based”) to improve the care and clinical outcomes of patients within that practice. It also discusses the information management functionalities that may help primary care practices to move forward with this type of proactive management as well as the relationship between these functionalities and health IT certification efforts, proposed objectives for electronic health record incentive programs, and the patient-centered medical home (PCMH) model.” (PDF – 236KB)

Practice-Based Population Health: Information Technology to Support Transformation to Proactive Primary Care.
Excerpts selected on 8/6/2010.  Sections or chapters should only be considered excerpts and may not include complete sections or chapters. PDF also contains charts.

 EXECUTIVE SUMMARY
The transformation of primary care is a key component of current efforts to improve health care in the United States and of the policy debate on national health care reform. The proactive measurement and management of the panel of patients in an individual practice may be one aspect of that transformation. This approach to care and the concept we developed to characterize its core—Practice-Based Population Health (PBPH)—are the focus of the project presented here.

We define PBPH as an approach to care that uses information on a group (“population”) of patients within a primary care practice or group of practices (“practice-based”) to improve the care and clinical outcomes of patients within that practice. With funding from the Agency for Healthcare Research and Quality (AHRQ), the National Opinion Research Center (NORC) at the University of Chicago has identified the functionalities necessary to more effectively prevent disease and manage chronic conditions using a PBPH approach. By helping providers focus on the preventive care needs of all of their patients, including those individuals who do not appear in the office for routine care, PBPH can help practices conduct more comprehensive health promotion and disease management. PBPH can also be used to serve a variety of other purposes—for example, to develop lists of patients to invite to a group educational session on smoking cessation or chronic disease self-management; to identify patients to notify in the case of a medication recall; to find patients who are eligible for participation in clinical trials; and to make informed decisions about areas for continuing medical education.

Information Management Functionalities for Practice-Based Population Health
To further develop the concept of PBPH, the project team developed and vetted a series of information management functionalities to support proactive population management. The list was refined through discussions with a group of experts and a series of interviews with primary care providers and office staff. The functionalities were grouped into the following five domains:

Domain 1: Identify Subpopulations of Patients. Practices can target patients who require preventive care or tests.

Domain 2: Examine Detailed Characteristics of Identified Subpopulations. Information management systems can allow practices to run queries to narrow down the subpopulation of patients or to access patient records or additional patient information.

Domain 3: Create Reminders for Patients and Providers. Information on patients can be made actionable through notifications for patients and members of the practice.

Domain 4: Track Performance Measures. Practices can gain an understanding of how they are providing care relative to national guidelines or peer comparison groups.

Domain 5: Make Data Available in Multiple Forms. Information may be most useful to practices if it can be printed, saved, or exported and if it can be displayed graphically.

Challenges to Adoption of Practice-Based Population Health
During our interviews with providers, we found that practices with electronic health records (EHRs) and registries are performing more of the PBPH functionalities than are paper-based practices, but none of the practices is performing all of the functionalities. More widespread adoption of PBPH will require technological innovations; greater availability of usable data; new methods for reimbursement of primary care; and changes in physicians’ views of care delivery and their practice workflow.

Having access to an EHR or a registry increases the likelihood that practices are performing these functionalities, but such access is not sufficient for the adoption of PBPH. For systems to facilitate population management, they need to be user-friendly and contain robust PBPH capabilities. Several of the 27 providers we interviewed said either that they were unable to find systems that include population management functionalities or that the products they had purchased are not living up to their expectations in performing these management tasks.

However, most providers are not actively seeking the tools needed for PBPH. With this lack of provider demand there is little incentive for vendors to create tools to support these functionalities.

To engage in PBPH, practices need accurate data in a discrete form. Providers we interviewed explained they often are able to run queries only on billing data, which may be inaccurate and insufficient for supporting PBPH. Practices also need to access patient information that is generated from other parts of the health care system, such as laboratory and pharmacy data. Additionally, for performance reporting, many providers feel that systems need to accommodate exception codes, so that patients who have refused treatment or patients for whom a particular treatment is inappropriate because of their comorbidities can be excluded from calculations of performance measures.

Because clinicians are trained to provide individualized care to one patient at a time, changing providers’ focus to the population level will require a paradigm shift. The clinicians we interviewed were also concerned with the disruption of workflow that PBPH could cause because of the time needed to collect and analyze data on the patient population and the increased need for appointments that more proactive care requires.

The providers we interviewed also expressed concern that the current reimbursement system would not cover the costs of more proactive management and coordination of care. Practices are currently using PBPH in limited instances where funding is available through grant programs or insurer incentives that target improved management of particular conditions.

Leveraging Policies to Address Challenges and Next Steps
The movement toward health care reform and unprecedented Federal investment in health information technology (IT) provide a window of opportunity for transforming primary care. To increase the adoption of PBPH, incentives for proactive population management can be incorporated into policies related to provider payment, the health-IT-related economic stimulus provisions in the American Recovery and Reinvestment Act (ARRA), and efforts to strengthen the primary care workforce. Further research and dissemination could also increase appreciation of the potential of PBPH and support broader adoption of this approach to care.

Proposed efforts to reform the health care system may provide opportunities to change the reimbursement structure for primary care. Reimbursement with a greater emphasis on outcomes could provide additional resources and incentives for primary care practices to engage in PBPH. Increased provider demand would probably motivate IT vendors to develop applications that support population management. Health care reform may also support models like the patientcentered medical home, of which PBPH is a component. Another opportunity presented by health reform is that it may lead to a uniform set of performance measures, which would make it easier for vendors to develop products that address PBPH and meet the needs of primary care practices.

Incentives to Medicare and Medicaid providers who demonstrate “meaningful use” of EHRs, which were introduced in ARRA, are likely to boost health IT adoption. PBPH could most directly be supported by this legislation if PBPH functionalities are incorporated into those criteria. ARRA could also increase the amount of information available in electronic form by boosting EHR adoption and health information exchange nationwide. Finally, the ARRA-funded extension centers could provide training to help providers engage in PBPH.

In addition to assistance in using technology, physicians, nurses, and others in the primary care workforce may require additional training to be able to interpret reports on their patient populations. Medical and nursing schools could also support the advancement of PBPH, by helping providers adopt a more population-focused orientation.

Further research may also be important in fostering PBPH. To make population management tools more useful to primary care providers, research could be conducted to advance learning in a number of critical areas—how to automate preventive care or disease management services; to improve natural language processing for converting text into discrete data elements in real time; to effectively use “messy” data in practice; to develop case studies of best practices in PBPH; and to compile specific data elements for PBPH tools.

To translate this project’s findings into practice and, ultimately, influence and advance the transformation of primary care delivery, the concept of PBPH must first be introduced among primary care providers, health IT vendors, educators, policymakers, and third-party payers.

Second, the functionalities required for optimal implementation of PBPH need further vetting and refinement among primary care providers and health IT vendors, which could include adding additional technical specifications. Third, educators need to be acquainted with PBPH concepts in order to develop PBPH education and training that incorporates the use of PBPH in primary care practice.

As training and technology to support population management become more available and incentives are established to foster this type of care, PBPH may become a viable option for primary care providers. Such advances will help PBPH contribute to transforming primary care and to improving health care quality, patient health, provider satisfaction, and the efficiency of the health care system.

CHAPTER 1: INTRODUCTION
The transformation of primary care is a key component of current efforts to improve health care in the United States and of the policy debate on national health care reform. Motivation to change the current primary care system stems, in part, from frustration by what Morrison and Smith have called the “hamster health care” model of care.1 This model is characterized by overloaded primary care practices, fee-for-service reimbursement which pays for acute care services rather than chronic condition management, and the “persistent presence of the ‘tyranny of the urgent’ in everyday practice.”2 These factors often combine to create a style and pace of practice that is a threat to quality of care, as it neither adequately assesses nor systematically improves the health of the population, or panel, of patients seen by a provider.

A key aspect of primary care transformation is the proactive management of a panel of patients within an individual practice. The project presented here focused on this facet of transformation and introduced a concept to characterize its core—Practice-Based Population Health (PBPH). We define PBPH as an approach to care that uses information on a group (“population”) of patients within a primary care practice or group of practices (“practice-based”) to improve the care and clinical outcomes of patients within that practice.

This report describes the concept of PBPH and the information management functionalities that may help primary care practices to move forward with this type of proactive management. With funding from the Agency for Healthcare Research and Quality (AHRQ), the National Opinion Research Center (NORC) at the University of Chicago has identified the functionalities necessary to more effectively prevent disease and manage chronic conditions using a PBPH approach. Specifically, through consultation with primary care providers and an expert panel, we have developed and vetted a list of functionalities to support the PBPH approach to care. While this project focused primarily on the information management functionalities that may help primary care practices proactively manage their patient populations, we note that there are a number of other factors important to facilitating this type of care, most notably the need for changes in workflow and new reimbursement models.4 Tackling these issues will be necessary for the widespread adoption of PBPH, and this report briefly addresses them in the next steps section.

This report begins with a discussion of the methodology employed in the project and an explanation of the project’s scope. It then provides a definition of PBPH and a description of its key elements. We present the set of functionalities that was developed and refined as part of this project. We describe how the providers we interviewed are engaging in population management in their practices, and include providers’ views on the importance of the functionalities and their ability to perform them. To place the functionalities in a broader context, we discuss the relationship between these functionalities and health information technology (IT) certification efforts, proposed objectives for electronic health record (EHR) incentive programs, and the patient-centered medical home (PCMH) model. Our research suggests that proactive population management is relatively rare and thus we discuss some of the challenges to adopting a PBPH approach, as well as a series of recommendations from our project’s experts on how to incorporate PBPH into current policy efforts and specific research and dissemination steps that would serve to foster PBPH. The report concludes with a series of examples, identified through an environmental scan, to illustrate how primary care providers are engaging in some elements of population management.

CHAPTER 2: PROJECT METHODOLOGY
With this project, AHRQ sought to build on earlier work done by the Institute for Healthcare Improvement (IHI). According to the 2007 IHI report, Health Information Technology for Improving Quality of Care in Primary Care Settings,  health IT may improve primary care through: (1) direct benefits, such as operational efficiency and safety achieved by reduction of administrative or clinical errors; and (2) improvements to the system of care, such as proactive planning for population care and whole patient view for planned care. IHI focused on the second area—systems improvements—and our work on this project continued that focus. We incorporated elements from the recommendations of the IHI report into our initial list of functionalities, which were then refined, as described later in this chapter. This project also expanded on the IHI report by seeking additional examples of the approaches primary care practices are taking to incorporate health IT into population health management.

To develop the concept of Practice-Based Population Health (PBPH) and the functionalities to support it, we conducted an environmental scan, convened a group of expert advisors, and conducted a series of semi-structured interviews with primary care providers and office staff.

CHAPTER 7:  CHALLENGES AND NEXT STEPS
Although our interviews and environmental scan identified several examples of primary care practices engaging in proactive population management, there are a number of barriers to its widespread adoption. This section highlights some of the challenges that primary care practices and individual providers face in implementing PBPH. It also includes recommendations from our experts for promoting a population health management approach to primary care.

Challenges to Adoption of  PBPH
Through our discussions with providers and other office staff, as well as input from the experts, we identified some of the major barriers to the adoption of PBPH. There are challenges related to both technology and data that need to be overcome. In addition, changes in reimbursement may be needed to support this paradigm. Lastly, a shift in physicians’ views of care delivery and their workflow may be necessary.

Adopting either a registry or an EHR may be necessary to support the engagement of a primary care practice in PBPH. However, it is important to acknowledge that at this point, adoption of this technology is far from universal. In 2006, just below 30 percent of office-based physicians reported using full or partial EHR systems, with use increasing with the number of physicians in the practice. Registries may also be more common among larger practices, but one national survey of practices with 20 or more physicians found that fewer than half (47 percent) had a registry for at least one chronic disease.

There are many explanations for the slow adoption of EHRs. In our interviews, providers discussed some of the reasons they have not implemented EHRs including the purchase cost, training expenses, productivity loss, lengthy transition time, and uncertain return on investment. These reasons are echoed widely in the literature. Although it is clear that lack of health IT adoption is a critical obstacle to PBPH, our interviews also demonstrated that implementing an EHR or a registry is not sufficient for a practice to engage in population health management. Below, we focus on those challenges specific to PBPH.

Technology Issues
Among populations that adopt a registry or EHR, technology-related challenges remain. To adequately support PBPH, systems need to be user-friendly and contain robust PBPH capabilities, which lead to improved efficiencies. Some providers who were initially enthusiastic about technology spoke of how they are disappointed at their inability to use systems in the way they had envisioned. Other providers face challenges in finding systems that have the functionality they require for supporting PBPH.

For instance, most available systems do not easily generate reports, nor do they present data in a manner that can easily be applied to practice. To try to make off-the-shelf systems more compatible with their needs, some practices build their own back-end SQL reporting systems to allow them to generate reports. Unfortunately, with this additional layer of complexity, clinicians may not be able to run the reports themselves. Some providers we interviewed felt very disconnected from the “black box” from which their reports were generated. One provider mentioned that she does not feel that she has time to request a report from a central office; whereas when she had worked in a smaller practice and could generate reports on her own, she was more inclined to do so.

Systems also may not have tickler/notification systems that are easy to implement. The providers we interviewed noted the importance of alerts and reminders for ensuring patient compliance. However, if not chosen carefully, many alerts and reminders usually lead to alertfatigue, with providers ignoring what may be important information. Many providers said they would like to be able to set reminders that appear in their inboxes at a future date, designed as a tickler system, so that they are not overwhelmed with alerts about followup activities that may be months away. At the same time, providers would like an area within a patient record that summarizes the tests and services due for that patient in the near future, so that scheduling for the next appointment can occur concurrently with the patient’s visit. Providers also expressed a desire to be able to prioritize pop-up reminders according to urgency.

Some practices actively seek software that supports PBPH, but in our interviews we found that many do not. According to one expert, many clinicians view usability of technology in terms of what allows them to continue practicing medicine as it was practiced in a paper-based office. This viewpoint may impact the availability and utility of today’s products—if providers are not seeking tools needed for PBPH, vendors will not have the incentive to create tools to support these functionalities. Several panelists stated that the functionalities in the systems that vendors sell are the functionalities that customers request. Panelists noted that “enterprise customers,” such as cities or regions that represent a large number of providers, have had success in increasing the population health management functionalities offered in vendor products.

Data Issues
Clinicians are quite concerned about obtaining accurate data. At issue are three items: practices must have accurate, comprehensive data generated from within their practice that is in a usable format; practices need access to patient information that is generated from other parts of the health care system, such as laboratory and pharmacy data; and systems must be able to use data to produce standardized and meaningful reports.

Reports generated by information systems are only as good as the data that enter those systems. This data must be entered in a discrete form to support PBPH, so that the data can be searched. Many EHRs do not have data fields for important facets of PBPH. For example, one of our interviewees mentioned that EHRs are typically able to capture smoking status, but are not able to capture smoking history or such subtleties as recording that someone is a social smoker. Although this particular group worked with its vendor to create such functionality, unless there is broad consensus on the types of data fields that are important for preventive care, such fields will be introduced only piecemeal, if at all. Even if appropriate data fields exist, requiring that members of the practice record all relevant information about their patient interactions may generate an unacceptable negative impact on workflow. One provider whom we interviewed noted that it was difficult to train his care team to consistently take note of relevant pieces of information from the patient visit.

In the absence of such data sources, many practices rely on billing data to create reports or identify populations of practice. Such data are often inaccurate and fail to capture sufficient clinical information to support PBPH. For instance, a practice would be unable to use billing data to identify which of the diabetics in the group are poorly controlled.

To fully engage in PBPH, practices need to be able to obtain data from outside of their practices. Those who receive outside data on paper are burdened with manual data entry if they wish to include those data in their systems. Ideally, providers should have access to data exchange mechanisms that allow them to receive patient health information in a standardized, discrete form from laboratories, pharmacies, and other providers and to electronically incorporate this information into their patient records. Many areas in this country lack health information exchange mechanisms, making it difficult for practices to receive patient health information electronically. Even among practices that can receive information transmitted electronically, it may not be in a searchable form. While many EHRs are able to store scanned documents from other providers, the information within these saved documents cannot be searched or captured in reports.

There is a lack of standardization when it comes to generating reports and calculating performance measures. Providers are accountable to a variety of different payers, each with its own guidelines and individualized benchmarks for care. These different requirements impose a large burden on a provider needing to meet the requirements of each of its insurers. As one physician stated, “I want to see standards… rather than each insurer saying they want to look at different things. There’s a hoop for each carrier.” The absence of standardized performance measures may force providers to avoid PBPH-type care and to prioritize the allocation of resources according to the reporting required by their payers for reimbursement.

A particularly challenging issue related to tracking quality measures pertains to the denominators used to generate performance reports. First, queries need to have filters to ensure that patients who should not be included, such as those who are no longer living or those who have transferred to a different practice, are not included in the calculation of performance measures. Many of the providers we interviewed explained that systems need built-in

mechanisms, such as the integration of exception codes, to be able to exclude from calculations patients who have, for example, refused treatment. Currently there is no consensus on how these types of exception codes should be added into health IT systems, and taken into account by payers and others who use the performance data.

Another limitation is the lack of standards related to accounting for individuals for whom guidelines are inappropriate. One physician pointed out, “If you have a patient with five significant medical problems and you try to manage that patient by following the guidelines for the five chronic diseases, you’ll kill [him]!” Without the ability to make accurate calculations, providers may dismiss performance reporting as inaccurate and meaningless. Developing consensus and standards around performance reporting would help advance population management.

Reimbursement Issues
The current model of reimbursement of care creates disincentives to the practice of PBPH and the proactive management and coordination of care. Currently, care is reimbursed primarily would have to be provided without reimbursement. According to current estimates, 40 percent of the primary care workload is not reimbursed under the face-to-face fee-for-service approach to reimbursement.32 PBPH would add to this already heavy burden. A practice must cover its costs in order to remain viable. Clinicians have little choice but to provide only the care insurers consider to be important, which today does not include a PBPH approach. As one provider said, physicians “do [what] we do now because that’s the way we can survive.”

In our interviews we saw a pattern of clinicians utilizing PBPH when there are programs in place to reimburse for that care. For example, several practices are using chronic disease management systems to track patient care related to diabetes or hypertension when their payers have programs which reward that care. Others had devised systems to report the measures necessary for Medicare’s Physician Quality Reporting Initiative (PQRI). Reimbursement policies that provide incentives for proactive preventive care and disease management more broadly would make the practice of PBPH more viable.

Paradigm Shift for the Practice of Care
The movement towards PBPH requires a shift in how medicine is practiced, including changes in providers’ attitudes, workflow, and overall approach to care. As one panelist described it, “PBPH requires moving from running on the hamster wheel to proactively managing a patient panel. This wasn’t how most clinicians were trained to conceptualize their job.” This shift may be met with some resistance as providers assess the impact of making this change on their practices.

It is not hard to see how and why PBPH may be inconsistent with how providers view the practice of medicine. Clinicians are trained to treat their patient populations by providing individualized care to one patient at a time. As one provider stated, “we define our work by what is done in the exam room.” The physician-patient relationship relies heavily on the physician’s ability to develop a trusting relationship with the patient to influence health behaviors. Moving the focus from the individual to the population level constitutes a paradigm shift and may alter how providers view their relationships with their patients. As one provider commented, “population management is something that is taking our physicians a long time to understand.”

Proactively thinking about the entire population is very different from reacting to individual encounters with patients who arrive at the practice. Several of the clinicians we interviewed were uncomfortable about the implication of proactively reaching out to patients to induce them to seek appropriate care. Currently, practices see only those patients who are sufficiently committed to maintaining their health that they schedule appointments. Some clinicians expressed that they were not interested in providing care to patients who did not seek care. In addition, there was concern that the end result may be for patients to be even less accountable for their care than they are today. This shifting of responsibility from the patient to the clinician may not be a burden clinicians want to undertake, especially for those who feel strongly that this is beyond the scope of their responsibilities.

The clinicians we interviewed also expressed concern as to whether or not their practices have the capacity to expand their scope. Many feel they are working to their limits, with timeconstrained schedules, already leading to limited time with patients. There is real concern on he part of providers that PBPH will increase the need for more appointments than their chedules can accommodate.

Adopting PBPH, especially if the use of new technology is involved, has an impact on workflow. For example, rather than relying on dictation of notes following a patient visit, relevant data must be entered into discrete fields in an EHR or a registry for it to be queried and used for population health management. As one physician interviewee commented, “Physicians preferred the EMRs that looked and acted like old paper charts, but [those EMRs] couldn’t manage datasets very well.” The loss of productivity as workflows are adjusted and providers learn new techniques is another concern.

Finally, collecting and documenting data on the patient population represents a significant time burden for physicians and can, as one provider stated, “detract from your ability to care for someone.” Some of the providers we interviewed recommended that health IT systems be developed with enough simplicity so that others within the practice are able to query the system and engage in PBPH. If providers are able to delegate query tasks, it may reduce the time and burden associated with implementing PBPH.

Leveraging Policies to Address Challenges
The project experts noted several opportunities to address some of the above challenges and increase the adoption of PBPH. In particular, they discussed how PBPH could be incorporated into important policy initiatives related to health care reform, ARRA, and initiatives to strengthen the primary care workforce.

Health Care Reform
Proposed efforts to reform the country’s health care system and provide insurance for a greater number of individuals elevate the importance of re-examining the way primary care  services are reimbursed. Reimbursement systems with a greater emphasis on outcomes may incentivize practices to devote additional resources to and more fully engage in PBPH. If providers are more motivated to proactively provide preventive care and disease management services, they may be more likely to demand applications with this functionality. This, in turn, may give IT vendors the incentive to develop such programs. Models like PCMH, which has substantial overlap with PBPH, may also be incentivized in health care reform efforts. This may help support many of the components of proactive population management.

Many of our experts noted that an incremental approach to payment reform may be preferable. It may be appropriate, therefore, to implement rewards for providers who demonstrate that they are performing some population management tasks—like the functionalities outlined here. This could serve as a first step towards payment based on health outcomes.

Health care reform may also smooth the way for PBPH by establishing a uniform set of performance measures. Clarification about what types of measures should be included in a PBPH application will make it easier for vendors to tailor products to the needs of primary care practices. There is already some precedent, on a local level, for this type of harmonization of performance standards. For example, as part of the Quality Health First Initiative, the Indiana Health Information Exchange (IHIE) and a coalition of local employers convened employers, insurers, providers, and other stakeholders to develop a consensus set of quality measures. IHIE generates reports on these measures and disseminates them to participating clinicians.

Addressing concerns about inconsistent measures could make PBPH easier for vendors designing products and reduce provider resistance by distilling population-level data into a set of reports that contain, in one place, all the tracking information necessary for the full panel of patients.

A final benefit from health care reform might be establishing a larger role for patients in their own care. One of our experts explained that involving patients with managing their personal health records allowed them to prevent errors, particularly with medication management. More actively engaged patients may help practices to develop a more comprehensive picture of their patients, which is a key requisite for successful population management.

American Recovery and Reinvestment Act (ARRA)    
Under the American Recovery and Reinvestment Act of 2009, the Federal Government is investing unprecedented resources into health information technology. A significant portion of this funding—approximately $36 billion—will be used to provide incentive payments to providers who demonstrate “meaningful use” of EHRs. Approximately $2 billion will be allocated to training providers through regional extension centers. By providing incentives to Medicare and Medicaid providers who demonstrate “meaningful use” of EHRs, ARRA will likely boost health IT adoption. PBPH could most directly be supported by this legislation if the functionalities established as part of this project are incorporated into the meaningful use criteria. As described above, some of the concepts related to PBPH are supported in the initial recommendations for the definition of meaningful use, but the operationalization of those concepts is not yet clear. While it would be optimal to incorporate all functionalities into any new standards that emerge from ARRA, inclusion of a portion would still increase the population health capabilities of future systems.

Another benefit of ARRA that is relevant to PBPH is the potential to increase the amount of information available in electronic form. If more practices adopt EHRs in order to receive the incentive payments, more data will be stored in discrete forms. In addition, ARRA provides support for health information exchange. This could facilitate the collection of data from other providers and parts of the health care system. This additional information is vitally important for practices trying to manage their patient populations.

Finally, ARRA could also promote PBPH through the provision of training to help providers engage in PBPH. The legislation includes funding for extension centers and training grants to support the implementation of health IT. Our interviews with providers suggest that many will require additional training to take advantage of the population management functions in their systems. On several occasions, we spoke with two individuals from the same practice and each had a different understanding of which functionalities could be performed in their system. It is likely that many providers are not using their current systems to the fullest capacity.

ARRA may provide some opportunities for increased training in the use of health IT to support population management, but workforce development may require investment of resources beyond what is available through ARRA. Physicians, nurses, and others in the primary care workforce who are new to EHRs may require training to effectively use those systems. Even among providers who have adopted an EHR, additional assistance may be needed to enable them to create and interpret reports on their patient populations. They will need to understand how to turn population data into information that can inform practice decisions related to such issues as staffing needs and performance improvement. Training may be required to help providers to capture data efficiently and to use such features as exception codes. Technical assistance may also support the integration of PBPH tools into practice workflows. Additionally, medical and nursing schools could help address one of the other challenges to PBPH—clinician culture. Education and training programs could help providers to adopt a more population-focused orientation. To support this shift in training, it may be necessary to develop PBPH competencies to guide the development of curricula and accreditation exams.

Next Steps
In addition to helping identify the policy opportunities described above, experts offered recommendations for additional research and dissemination to better promote PBPH.

Additional Research
One way to increase the uptake of PBPH is to develop systems that have the potential to be time-savers for primary care providers. Applying clinical decision support (CDS) mechanisms to population health data could automate some processes related to preventive care and disease management services. PBPH systems could not only remind providers and patients about upcoming needs, but could also generate the orders for the required tests. Designing products that have demonstrated value to providers—in both improved outcomes and increased efficiency—is a key to encouraging the spread of PBPH.

Some clinicians may prefer systems that allow them to dictate their notes into an EHR. Whilea great deal of research has been done in the area of natural language processing, further research is needed to effectively convert text into discrete data elements. A greater challenge—one that may call for both technical improvements and new workflows—is to allow those dictated data elements to enter a system in real time so that they can be used to fuel CDS during a given visit.

One potential area for research would be to determine how to make the best use of “messy” data. In addition to trying to make systems that facilitate accurate and complete entry of data, it may be worth determining how to make the most of data that are imperfect. This may entail developing protocols that assess the accuracy of data from different sources and place greater weight on data deemed to be more reliable. Furthermore, a better understanding of the sources of data inaccuracy could inform the development of technology that reduces the likelihood of errors.

A different approach to PBPH-related research would be to gain a better understanding of how practices are able to successfully implement some or all of the functionalities. Through interviews with a variety of providers, we were able to gather some examples of practices that are managing their patient population. However, the interviews were brief and did not allow us to explore more fully how those functionalities are being performed. It might be valuable to conduct a series of case studies to develop a more complete picture of the methods practices are using to engage in PBPH, the obstacles they face, and their techniques for overcoming them. As part of such an effort, a public repository of examples of PBPH reports and techniques that work well could be developed and used to help providers build on the success of other practices’ experiences. In examining PBPH implementations, it would also be valuable to investigate the impact of the functionalities on the efficiency of care delivery and on health outcomes.

Additional research needs include developing a better understanding of the types of data fields and reports that are necessary to support PBPH. As discussed above, the functionalities developed through this effort highlight the ways in which providers should be able to manipulate data to make it actionable. Yet, this project does not provide a list of the specific types of fields that are particularly relevant for primary, secondary, and tertiary prevention. As a followup to this study, clinicians and experts could be consulted to compile a specific list of the data elements that would be important to support a variety of aspects of preventive care, ranging from diabetes management to smoking cessation.

Dissemination
Dissemination of this project’s findings is essential to translate them into practice and, ultimately, to influence and support the transformation of primary care delivery. Successful translation from the current recommended functionalities to primary care providers’ offices is predicated on marketing the concept to multiple audiences. The experts identified key issues and audiences who will be critical in increasing the uptake of PBPH. First, the concept of PBPH must be introduced among primary care providers, health IT vendors, educators, policymakers, and third-party payers. Second, the functionalities required for optimal implementation of PBPH need further vetting and refinement among primary care providers and health IT vendors. This could include vetting the revised version of the functionalities presented here with a larger number of providers and adding additional technical specifications in order to make the functionalities more specific for health IT vendors. Third, educators need to be acquainted with PBPH concepts, including opportunities for and barriers to implementation, to develop PBPH education and training that incorporates the use of PBPH in primary care practice.

CONCLUSION
The technology to support a shift from “hamster health care” to proactive population management is part of a larger transformation of primary care. Although some primary care providers are beginning to adopt a proactive, panel-based approach to care, primary care in the U.S. has not yet undergone this paradigm shift. While not sufficient, health IT tools are necessary for conducting PBPH. There is currently a paucity of effective, usable tools to support a population health approach to primary care. This report outlined the key IT functionalities for PBPH, developed from the perspective of providers.

Defining these functionalities is an important step towards greater adoption of PBPH, but many challenges remain. While the adoption of PBPH, as defined in this report, has the potential to improve the quality, efficiency, and effectiveness of primary care delivery, implementation of this approach will require broader changes to the way health care is delivered in this country, including changes in reimbursement systems, data accuracy and availability, and provider culture and training. Providers currently lack the incentive to pursue a proactive, population-based approach to care, given the limitations of the existing reimbursement system. As long as there is limited demand from providers, it is unlikely that vendors will develop the appropriate tools or that consensus will be established on the specific algorithms and data fields necessary for PBPH. Funding for pilot projects to support the development of tools designed by clinicians for clinicians is warranted. As technology evolves, products will incorporate features that will make tools both easier to use and more valuable to providers.

ARRA and pending health care reform legislation offer tremendous opportunities to support the transformation of primary care. The definition of meaningful use for the ARRA incentives is still under discussion. While components of PBPH are included in preliminary recommendations to the National Coordinator, more explicit consideration of objectives to encourage population based care may be warranted. Significant funding from ARRA has been devoted to training providers through regional extension centers. Targeted PBPH training for the health care and health IT workforce will empower providers to better use existing tools and become more savvy consumers. Health reform legislation may also offer opportunities to promote PBPH, especially if restructuring reimbursement for primary care is a critical component of reform.

As training and technology to support a population health approach to primary care become more available and incentives are established to foster this type of care, PBPH may become a more widely viable option for primary care providers. Such advances will help PBPH contribute to transforming primary care and to improving health care quality, patient health, provider 3satisfaction, and the efficiency of the health care system.

#    #    #
Chapter  8 contains examples of Population Health Management including:
–Indian Health Service: iCare
–Washington State Department of Health: Chronic Disease Electronic Management System.
–Vermont Department of Health: DocSite
–New York City Department of Health and Mental Hygiene Primary Care Information
–Project: eClinical Works
–Kaiser Permanente
–Mayo Clinic
–Community-Based Practices

See previous post on AHRQ’s PCMH Web site and a Health IT White Paper called “Necessary, but not sufficient: The HITECH Act’s Potential to Build Medical Homes.”

Video Used by HealthBridge to Launch Tri-State Regional Extension Center

TriState Regional Extension Center (REC)/HealthBridge Video
The Tri-State REC, run by the regional health information exchange, HealthBridge, serves southwestern Ohio, northern and northeastern Kentucky and southeastern Indiana.  In conjunction with the  kickoff event, June 18, 2010, Tri-State REC produced this video about the importance of the extension center and meaningful use. The video includes Dr. Roslyn Kade, Dr, DOuglas Magenheim, and Dr. Wafa Nasser. Click on the video to view.

Tri-State Regional Extension Center Holds Kickoff Conference
Press Release issued June 23, 2010:

The new Tri-State Regional Extension Center aims to help 1,700 physicians receive incentive payments for using health IT

Kickoff event held Friday, June 18, 2010. Video, audio and slides from the event will be posted to this site soon. 

To learn more about why the Tri-State Regional Extension Center and meaningful use are important, view this video (above).

Cincinnati, OH – HealthBridge, a not-for-profit health information organization serving the Greater Cincinnati tri-state area, has launched its new Tri-State Regional Extension Center (REC).  The Tri-State REC will help physicians and other medical professionals switch from paper records to using cutting-edge information technology to improve patient care.

 “This program is fundamentally about improving patient care,” said David Groves, Executive Director of the Tri-State REC.  “The Tri-State REC will be a vital source of information for physicians and other health care professionals who are interested in using technology to provide high quality, cost-effective care.“

The Tri-State REC was founded through a $9.7 million federal grant. The goal of this new initiative is to help more than 1,700 physicians with the switch to electronic health records. 

The launch of this new initiative was part of a Meaningful Use Conference hosted by HealthBridge that had roughly 300 people in attendance. The conference provided valuable information to physicians and practice staff about new federal funding under the economic stimulus bill for physicians who use health IT to improve patient care.  Overall federal incentive payments could bring in as much as $75 million in additional federal funding for the tri-state region. 

The kickoff was attended by state and regional leaders who were supportive in bringing this new initiative to the tri-state area, including state officials from the Ohio Governor’s Office, the Kentucky Cabinet for Health and Family Services, and the Indiana Family and Social Services Administration.    

“This new program is another example of our region’s national leadership in the use of health information technology and exchange,” said Bob Steffel, Executive Director of HealthBridge.

The Tri-State REC will serve southwestern Ohio, northern and northeastern Kentucky and southeastern Indiana.  HealthBridge has partnered with other health information technology leaders to implement the program, including  the University of Kentucky, Northern Kentucky University, Collaborating Communities Health Information Exchange, HealthLINC, Northeast Kentucky Regional Health Information Organization, Health Care Excel and Ohio KePRO as well as a variety of other supporting organizations from across the region.
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CMS Issues Tip Sheets on EHR Medicare Incentives for Professionals, Hospitals, and Critial Access Hospitals

Now available on the CMS EHR Incentive Programs website
Emailed notice from ONC on August 4, 2010.
Added direct links to PDFs.
Get up-to-date and accurate information about the Medicare and Medicaid EHR incentive programs from CMS at http://www.cms.gov/EHRIncentiveprograms. Visit the website to get specifics about the program and download our new tip sheets.

Tip Sheets for Eligible Professionals: 

  • Medicare EHR Incentive Payments for Eligible Professionals 
    [Link to PDF]
    This tip sheet describes which types of individual practitioners can participate in the Medicare EHR incentive program. It provides user friendly information about incentive payment amounts and describes how they are calculated for fee for service and Medicare advantage providers. It also describes payment adjustments beginning in 2015 for EPs who are not meaningful users of certified EHR technology.  
  • Medicare EHR Incentive Program, PQRI and E-Prescribing Comparison
    [Link to PDF]
    Learn what opportunities are available to Medicare Eligible Professionals to receive incentive payments for participating in important Medicare initiatives. This fact sheet provides information on eligibility, timeframes, and maximum payments for each program.

Now available on the CMS EHR Incentive Programs website http://www.cms.gov/EHRIncentivePrograms.  Select the Medicare Eligible Professional tab on the left, and then scroll to “Downloads.”

Tip Sheets for Hospitals: 

  • EHR Incentive Program for Medicare Hospitals
    [Link to PDF]
    Learn which Medicare hospitals are eligible for incentive payments. (See the separate tip sheet for Critical Access Hospitals below.) This sheet provides user friendly information about the factors which impact incentive payment amounts and provides sample payment calculations.
      
  • EHR Incentive Program for Critical Access Hospitals
    [Link to PDF]
    How are Medicare incentive payments calculated for CAHs? When can they be earned? Learn more in this informative discussion of the calculation of incentive payments. Sample calculations are provided. This sheet also provides information on how reimbursement will be reduced for CAHs which have not demonstrated meaningful use of certified EHR technology by 2015. 
     

Now available on the CMS EHR Incentive Programs website http://www.cms.gov/EHRIncentivePrograms.  Select the Hospitals tab on the left, and then scroll to “Downloads.”